How to Return or Exchange Your Samsung Galaxy Note 7

by / No Comments / 576 View / October 14, 2016

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Nobody should be using the Galaxy Note 7. The line is done, no more will be produced, and Samsung wants you to return the phone to your point of purchase.

That last part is the tricky bit. You can’t just ship back any phone to Samsung and expect a refund. You need to talk to the carrier or store you got it from. Be aware that all the retailers below say they have waived restocking and exchange fees, so if a clueless retail drone tries to charge you one, stand firm and demand to speak to their boss.

Here are the policies we’ve found so far:

  • If you bought your phone from Samsung.com, call 844-365-6197. The company will send you a special box to send your phone back in, and issue a refund.
  • Amazon is also offering full Galaxy Note 7 refunds. Contact Amazon through its website for details.
  • AT&T is offering an exchange for “another smartphone,” but no cash refund. However, it will issue refunds for accessories. If you choose another Samsung smartphone, you’ll get a $25 credit on your next bill.
  • Best Buy will allow you to return your phone and accessories to any store for an exchange or full refund. If you got a free item with your Note 7, you can keep it.
  • Sprint, like AT&T, says it will allow exchanges but not refunds. If you choose another Samsung smartphone, you will get a $25 credit on your next bill.
  • T-Mobile will allow you to return the phone and accessories to any store for a full refund or exchange.
  • U.S. Cellular now allows for both refunds and exchanges. Phones can be exchanged or refunds processed at any U.S. Cellular store.
  • Verizon also offers an exchange or a full refund for the phone and accessories at any Verizon corporate store.

Want to know what to get instead? Check out our list of Galaxy Note 7 alternatives. Some of the best aren’t sold directly through carriers, so you may want to get a refund rather than an exchange in those cases.

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